Pretoria - In A bid to reduce red tape, the City of Tshwane has introduced an e-Tshwane portal for applications of land development and building plans.
Residents and businesses can now use the online portal service to submit application forms with the required supporting documentation.
The online portal for the service has gone live with the digitisation of building plan applications and processing, including related application forms.
The applications are related to approvals of building and site development plans, including applications for provisional authorisation to erect structures.
People can also apply digitally for permission to use a building before a certificate of occupancy has been issued.
The portal can also be used to submit application forms for the agreement or permission of included parties, complaints for, application for encroachment into servitude areas, permission to obtain copies of building plans and applications for comments from another party.
Mayor Randall Williams said: “This breakthrough signals a move from processing hard copy applications and improved service delivery. Electronic notifications on the status and approval of an application and invoices in respect of the fees payable for each application are also generated online.”
He said the introduction of the applications on the e-Tshwane portal followed the initial implementation of the land development applications related to rezoning, removal of restrictive conditions, consent of the municipality in terms of the title deed, which went live in October 2021.
Other applications which went live last year were consent use, permission for additional dwellings, subdivision and/or consolidation, division of a township and township establishment and extension of boundaries.
Williams said: “This enhancement of the platform effectively reduces a lot of red tape. The solution also alleviates the burden of manually checking and processing applications.
“It is envisaged that the turnaround time for processing applications will be significantly improved. This means that customer experience and service delivery is improved as customers no longer need to come to any of the City’s customer care centres.
“The data capturing errors normally associated with the manual processing of forms are also eliminated,” he said.
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